Our return policy is valid for 30 days from the date of purchase. You are only eligible for a return if your order is defective or damaged. After 30 days from purchase, you are no longer eligible for a return.
Due to the nature of our products being perishable, we do not allow returns once the item has shipped from our warehouse.
If you received a product from UbU that is defective or damaged and wish to exchange it for the same item, please follow these steps:
1) Email your return to: firstname.lastname@example.org
2) Email subject should reflect your order number (i.e Order 2984)
3) In the email, you must include photos of the defective or damaged product so we can see what is wrong with it
4) Please describe the reason for your return
Once we receive your email return, we will review and reach out to you to verify your details and confirm an exchange. Exchanges are processed as quickly as possible, normally within 24 hours.
UbU will cover the cost of shipping for all returned defective or damaged product. We try to ship out exchanges within 24 hours of receiving your return request.